Through-Life Support

THROUGH-LIFE SUPPORT

Austin’s commitment to enhancing the operational performance of our clients extends beyond engineering. We recognise the need to maximise the in field time availability and capability of every product we design, construct and deliver.

Our global support teams work closely with every client to understand their equipment applications and provide effective product and service support. We also offer a comprehensive warranty program, processing claims promptly to ensure our clients’ capabilities remain strong at all times.

With facilities located in key industry regions, we’re readily available for support requirements, from structured asset management plans through to emergency breakdown repairs.

Experience the advantage of having your equipment maintained or refurbished by the manufacturer. With access to the original build records, we ensure the appropriate welding procedures are adhered to.

Through-life support is delivered through ongoing assistance with equipment operating requirements, the supply of parts and equipment, systems maintenance and upgrades, and repairs and maintenance programs. Our services take into account your fleet availability, usage requirements and operational targets.

For more details about our through life support contact your local Business Development Manager. 

For all product and quality enquiries please submit details through our Product Support Request.

For details about our warranty please see below links:

General Terms and Conditions of Sale

Manufacturer’s Warranty

Parts Warranty

Repair Warranty